Insurance Information

All cleaning contractors registered with PaperTown are covered by comprehensive Public Liability Insurance. This protects you and your property during the cleaning service, giving you confidence that any accidental incidents are covered.

Our public liability policy provides multi-million dollar coverage, ensuring that both our clients and contractors are adequately protected for every booking made through our service.

Our contractors are also covered by Accident Insurance, providing peace of mind that they are protected while working in your home. This coverage extends to injuries sustained during the course of their cleaning duties at your property.

Because our contractors operate as independent businesses, this insurance is an important safety net that protects both them and you from the financial impact of an unexpected workplace injury.

Our insurance coverage includes accidental damage to your property during cleaning, personal injury to the contractor while on your premises, and third-party claims arising from the cleaning service.

Coverage applies to all services booked and managed through PaperTown, including regular weekly or fortnightly cleans, one-off deep cleans, spring cleans, and end-of-lease cleans.

We work with leading Australian insurers including QBE, Allianz, and Suncorp to ensure comprehensive coverage for every service. Our policies are reviewed annually to maintain industry-leading protection.

Our insurance arrangements are managed by qualified insurance brokers who specialise in the domestic services industry, ensuring that our coverage meets the specific needs of in-home cleaning operations.

If an incident occurs during a cleaning service, please contact us immediately at papertown189@gmail.com. Document any damage with photographs where possible, and provide a written description of what occurred.

Our dedicated claims team will guide you through the process from start to finish. Claims are typically acknowledged within 24 hours and resolved within 5 to 10 business days, depending on the nature and complexity of the claim.

You will be kept informed at every stage of the claims process, and we will work to ensure a fair and timely resolution.

At PaperTown, we take insurance seriously. It is one of the key advantages of booking through an established agency rather than hiring a private cleaner directly. Private cleaners rarely carry adequate insurance, leaving you exposed to significant financial risk if something goes wrong.

When you book with PaperTown, you can rest assured that comprehensive insurance protection is included at no extra cost to you.