Frequently Asked Questions

A home cleaner saves you valuable time and energy. With busy schedules, having a professional handle the housework means more time for family, hobbies, and relaxation. Our cleaners are trained to deliver a thorough clean that’s hard to achieve on your own.

Using an agency like PaperTown means your cleaner is police-checked, insured, and trained. We handle all the screening, matching, and customer service so you don’t have to worry about finding and vetting someone yourself.

Our Area Coordinators carefully match you with a local cleaner based on your specific needs, schedule, and preferences. We take the guesswork out of finding the perfect fit.

No contracts! You’re free to adjust, pause, or cancel your service at any time. We believe in earning your loyalty through great service, not contracts.

Yes, you can book a one-off clean to try our service before committing to a regular schedule. It’s a great way to experience the quality of our cleaners.

Not required, but it does help your cleaner focus on the deep cleaning tasks. The less time spent tidying, the more time they can spend on thorough cleaning.

This depends on the size and condition of your home. Typically, a 2–3 bedroom home takes 2–3 hours for a regular clean. Your Area Coordinator can provide a more accurate estimate.

Yes, many of our clients provide a key or access code. Keys are kept securely and are number-coded with no name or address reference for safety.

For regular cleans, we ask that you provide basic cleaning products and equipment. For once-off cleans, our cleaners bring all necessary equipment and supplies.

No, you don’t need to be home. Many clients prefer to be out during the clean. Simply arrange key access with your cleaner.

Yes! Our cleaners are pet-friendly. Just let us know about any pets so we can note it on your file and ensure a comfortable experience for everyone.

All our cleaners undergo thorough police checks and reference verification. We carefully screen every applicant to ensure only the most trustworthy individuals join our team.

We have a rigorous recruitment process that includes interviews, reference checks, police checks, and practical assessments. Only the best candidates are accepted.

Yes, absolutely. Every cleaner registered with PaperTown has undergone a national police check. Your safety and security are our top priority.

Your satisfaction is guaranteed. If you’re not happy, contact us and we’ll arrange a re-clean or match you with a new cleaner at no extra cost.

Simply contact us by phone, email, or through our app. We just ask for reasonable notice so we can inform your cleaner.